Below is a youtube video created by Dave Carroll of the Band Sons of Maxwell.  Dave wrote this song and recorded the video after United Airlines (allegedly) broke his $3,000 Taylor guitar and refused to compensate him for it. What a mistake.

It highlights how social media is changing the business world.  The video has now had 5,570,218 views and what do you think people think of United Airlines?

Great PR for Dave Carroll, not so great for United Airlines…